Refund Policy

1. Wallet Balance Refunds

Mississippi RideForce operates a pre-paid wallet system for workers. Funds added to your wallet are intended for the payment of recurring work schedules. You may request a refund of your remaining wallet balance back to your original payment method under the following conditions:

• Inactivity Period: Refund requests are only processed after 30 consecutive days of inactivity (no new schedule requests or active rides).
• No Active Schedules: You cannot request a refund while you have any "Open" or "Active" schedules on the platform.
• Full Balance: Refunds are processed for the entire remaining balance. Partial refunds of specific top-ups are subject to individual review.

2. Schedule Cancellation & Credits

When a schedule is cancelled by a driver or due to platform issues, the "committed" funds for the remaining trips are automatically credited back to your internal wallet balance. These credits are immediately available for use on new schedules but remain subject to the 30-day inactivity rule for cash-out refunds.

3. Driver Cancellation Policy

If a driver cancels an individual trip within an active schedule, you are not charged for that trip. If you have already been charged, the amount will be credited back to your wallet instantly.

4. Processing Fees

Mississippi RideForce does not charge additional fees for processing refunds. However, please note that original Stripe processing fees (from your top-up) are non-refundable by Stripe and may be deducted from the total refund amount where applicable.

5. How to Request a Refund

If you meet the eligibility criteria (30 days inactivity and no active schedules), you can initiate a refund through the Payments section of the Worker App or by contacting our Mississippi support team at support@rideforce.ms.