Notification Policy

1. Communication Channels

Mississippi RideForce communicates with you through email, push notifications, SMS text messages, and phone calls, so that you are up to date on your onboarding, your schedule, your rides, and your account.

Some of these messages and calls are handled by our automated assistants. Section 4 explains what they are and what they do.

2. Service Notifications (Required)

Service notifications are how the platform actually works. They are not marketing, and we do not use them to advertise to you. Creating an account does not by itself give us permission to text or call you. Permission for each channel is asked separately, and it is never part of our terms of service. Consent to receive text messages is asked as its own yes-or-no question, you may answer no and still use RideForce, and you may withdraw it at any time by replying STOP — without closing your account or losing access to the service. Section 5 sets out how.

• Onboarding: your sign-up link, the documents still outstanding, and confirmation when your account is approved.
• Scheduling: confirming the schedule you agreed, changes to it, and reminders before a shift.
• Worker and driver matching: letting you know a ride has been matched, offered, accepted, or needs to be re-covered.
• Trip updates: driver arrivals, cancellations, and delays.
• Account state: changes to your standing, approval, or access, and anything you must act on to keep working.
• Account security: password resets, verification codes, and unrecognised sign-in alerts.
• Payments: direct deposit confirmations, receipts, and invoices.

3. Marketing Notifications (Optional)

Separately from the above, we may occasionally send you promotional material, surveys, or newsletters.

• You can opt out of marketing at any time, without affecting your service notifications.
• Manage these from the Profile page in your app (Worker, Driver, or Employer).
• We do not send marketing by SMS or by phone call.

4. Automated Assistants

Our onboarding and support teams include automated assistants that can speak with you on the phone and message you. They exist to get you signed up and keep your account moving, and they only ever contact you about the service matters listed in section 2.

• They tell you what they are. An assistant states that it is an AI assistant at the start of every call, before anything else is discussed.
• Calls are recorded, and you are told so on the call. Recordings are how we evidence what was agreed, including your consent to be contacted.
• They never sell to you. Assistants do not make marketing calls and do not send marketing messages.
• You can always reach a person. Ask at any point and the assistant will pass you to a human without argument or delay.
• They cannot act against you. An assistant cannot suspend you, ban you, apply a penalty, or decide fault. Those decisions are made by people.

5. SMS Text Messages

Consent to text messages is asked as a separate question and is never bundled into any other agreement. You are asked it directly — as its own yes-or-no question on the sign-up form, or by one of our assistants on a recorded call — and it is not part of accepting our terms of service or of creating an account. You may answer no and still use RideForce. If you answer yes, you consent to receive SMS text messages from Mississippi RideForce about the service matters in section 2, and you can withdraw that consent at any time by replying STOP.

• Message frequency varies with your activity — how often you ride, drive, or have steps outstanding.
• Message and data rates may apply. Those are charged by your mobile carrier, not by us.
• To stop: reply STOP to any message. You will get one confirmation and then no further texts.
• For help: reply HELP, or contact us using the details in section 7.
• Carriers are not liable for delayed or undelivered messages.
• Stopping SMS does not close your account. We will continue to reach you by email and push notification, which may mean you hear about a matched ride later than you otherwise would.

We never sell, rent, or share your mobile number or your consent with anyone for their own marketing.

6. Phone Calls

Consent to phone calls is asked as its own question, separately from our terms of service and from creating an account. If you answer yes, you consent to receive phone calls from Mississippi RideForce — including from our automated assistants — about the service matters in section 2. These calls may be automated and may be recorded. You may withdraw consent at any time using the contact details in section 7.

To stop receiving calls, tell the assistant or a member of our team, or contact us using the details in section 7. As with SMS, stopping calls does not close your account.

7. Contact and Your Data

Questions about this policy, or to change how we contact you: support@rideforce.app.

How we store and handle the information behind these notifications is described in our Privacy Policy.