Support & Help Center

Download the RideForce Worker app, create an account, and enter your home address along with your exact work address.

You can easily update your home or work address in your profile settings. Your future routes and carpool matches will automatically recalculate based on your new locations.

RideForce is specifically designed and optimized for recurring work commutes rather than ad-hoc, on-demand trips to restaurants or events.

No! RideForce uses Schedule-Based Booking. You simply enter your recurring work schedule once (e.g., Mon-Fri, 9 AM - 5 PM), and the app will automatically generate and schedule your rides for the entire work week.

You have full control. You can adjust your recurring schedule in the app before the upcoming week begins to ensure your rides match your new shift times.

Yes. While the app is built for recurring schedules, you can add single, ad-hoc ride requests for extra shifts outside of your normal working hours.

We recommend setting your schedule at least a few days before your work week begins. This gives drivers time to bid on your schedule and guarantees you have a dedicated ride.

You can cancel individual rides directly in the app. Just be sure to cancel ahead of time so your driver's route can be updated.

To keep your commute affordable, RideForce relies on Joint Trips. The system automatically matches you with other workers in your area who are heading in the same direction at the same time.

No. Our backend uses optimized Mapbox routing to calculate the most efficient pickup and drop-off sequences, ensuring that any detours for carpooling are kept to an absolute minimum.

When you set up your account, you enter the exact address of your workplace. Our navigation system routes the driver directly to that address so you can easily walk in and clock in.

Usually, yes! Drivers bid on recurring schedules (e.g., taking the same group of workers for a whole week). This means you'll likely see the same friendly face every day of your schedule block.

The Worker app features Real-Time Tracking. Once a driver starts the route, you can watch their vehicle moving live on the map as they approach your pickup spot.

Yes, you will receive real-time push notifications when your driver is approaching and when they have arrived at your pickup location.

Yes, if your driver has arrived but you cannot spot the vehicle, you can contact them securely through the app.

RideForce uses a cashless, built-in digital wallet system. You link a payment method in the app to add funds to your wallet, and the cost of your rides is automatically deducted from your balance.

No, you do not need to pay for the full week at once. We only require you to have at least 3 days' worth of trips covered in your wallet balance. We will notify you when your balance is running low so you can top it up.

No cash is needed. If you wish to tip your driver for great service, you can do so directly through the app using your linked payment method.

We hold our drivers to strict punctuality standards. RideForce uses a "Strike System"—drivers who are consistently late or miss trips receive strikes that can lead to temporary or permanent bans from the platform.

Because it is a carpool, drivers can only wait a very short, specified amount of time. If you are not ready, the driver must leave to ensure your co-workers are not late for their shifts.

Download the RideForce Driver app and submit your application. You'll need to provide standard vehicle and background check information.

During onboarding, you will complete a quick setup through Stripe Connect. This securely links your bank account so your earnings can be paid out directly.

You will need a reliable, 4-door vehicle that passes our standard safety inspections, similar to other rideshare platforms, with enough room for multiple carpooling passengers.

Unlike traditional apps where you wait for random pings, RideForce uses a Bidding System. You view available recurring work schedules (e.g., taking a group of workers every morning for a week) and bid on the blocks that fit your availability.

RideForce is designed for planned, recurring work commutes rather than on-demand, instant rides. You secure your work ahead of time.

A block usually covers a worker's shift pattern for a full work week (e.g., Monday through Friday).

Once you win a bid, workers rely on you for their commute. Canceling without ample notice or a valid emergency is heavily discouraged and will result in penalties under our Strike System.

Yes. RideForce utilizes Joint Trips (carpooling). You will often pick up 2-4 workers in the same area heading to similar work locations.

No. Our app uses Mapbox routing to automatically calculate the most efficient pickup and drop-off sequence, ensuring the fastest trip possible.

Because you are driving a carpool, you are only required to wait a very short, specified amount of time. If the worker is not ready, you must proceed to the next stop to ensure the other passengers aren't late for work.

You must stick to the pre-planned route and the specific work addresses provided in the app. Detours can make other workers late for their shifts.

The Strike System is our way of ensuring high service quality. Drivers who are consistently late to pickups or miss scheduled trips entirely receive "strikes."

Accumulating strikes can lead to temporary suspensions or permanent bans from the RideForce platform.

Simply start your route on time (or slightly early) and follow the in-app navigation closely. Communicate with support if there are unavoidable issues like severe traffic accidents.

Earnings are automatically deposited into your linked bank account via our secure Stripe integration.

Your exact earnings are shown clearly upfront before you bid on a schedule block, so you always know exactly how much you are guaranteed to make.

Payouts are processed as you complete the trips within your schedule block.

You never have to worry about collecting payment. Workers are required to maintain a wallet balance covering at least 3 days of trips. If their balance is too low, the system won't schedule the ride, protecting your earnings and time.

Yes. If you arrive on time and the worker is a no-show (and didn't cancel in advance), you still get paid for that leg of the trip.

Absolutely! Workers have the option to leave a tip directly in the app, which goes 100% to you.