Specialty Customer Representative-40

Responsible for providing solutions support for specialized networks and accounts utilizing various contact platforms such as phone, email, chat, or social media. **Essential Functions** * Respond to customers issues utilizing various platforms such as phone, email, chat, or social media. * Provide forward thinking solutions for shipment issues leading to positive customer interactions. * Utilize interpersonal and rapport building skills to promote customer engagement and demonstrate empathy in handling difficult interactions. * Perform other duties as assigned. **Job Specific Information:** * This position offers an opportunity to work in a blended work environment alternating between working onsite and remotely from the employee’s home for training, meetings, coaching sessions, and as directed. * Must have access to wired, high speed internet service with a minimum upload speed of 5 Mbps through a fiber, cable, or DSL provider (fiber or cable preferred). * Must have a dedicated, secure home workspace free from background noise or other distractions. Successful candidates are responsible for establishing and maintaining a safe workspace including a chair and desk accommodating FedEx provided equipment (two monitors, pc, keyboard, mouse, and headset). * Must be able to follow instructions to setup FedEx\-provided computer and accessories (monitor, keyboard, mouse, headset, etc.). Must be able to follow trouble shooting guide to address basic computer issues. **Knowledge / Skills / Abilities Considered a PLUS:** * Customer Service Call Center knowledge and/or experience * General computer skills (ability to navigate multiple software packages and applications) * Strong verbal/written communication and interpersonal skills * Multitasking and time management skills. * Ability to work in a fast\-paced metric driven environment with proficiency in multitasking and navigation in a web\-based environment. * Ability to work independently and in a team environment. * Personal computer (PC) ability. * Ability to work variable shifts and weekends/holidays. **Relocation/Domicile/Sponsorship Information:** * Relocation assistance is not available. * This Hybrid position is domiciled in Memphis, TN. * Sponsorship is not available **Minimum Education** High school diploma or GED. **Minimum Experience** No experience required. **Knowledge, Skills, and Abilities** Personal computer (PC) ability. Good verbal and writing skills. Ability to work variable shifts and weekends/holidays. **Preferred Qualifications:** Fluent in English (speaking/writing). Training and nesting will be conducted in\-person in the office, five days per week, until it is determined when a hybrid schedule will begin. Class start date 10/6/25\. Attendance is mandatory during training. May be required to work variable shifts/weekends/holidays including overtime based on business needs. Hybrid schedule will require working in the office a specified number of days per month based on business needs. **Pay Transparency:** Internal pay grade FEC\_H28 **Pay:** 20\.00 per hour **Additional Details:** To apply for this position, please upload your current resume and complete application by close of business day (5:00PM CST) on July 28, 2025\.US applicants only. Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com. Applicants have rights under Federal Employment Laws: * Know Your Rights * Pay Transparency * Family and Medical Leave Act (FMLA) * Employee Polygraph Protection Act E\-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E\-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E\-Verify program: * E\-Verify Notice (bilingual) * Right to Work Notice (English) / (Spanish)