Retention Specialist / Customer Service Representative (CSR)

**About Us** At The Ford Agency \- Allstate, we don’t just sell insurance—we build long\-term relationships and protect what matters most. As a high\-performing agency with a commitment to excellence, we serve clients throughout Mississippi with auto, home, life, and commercial insurance. We’re growing and looking for motivated professionals to join our team and make a difference. **Position Overview** We are seeking a Retention Specialist / Customer Service Representative (CSR) to join our team. The ideal candidate is enthusiastic, goal\-oriented, and passionate about delivering excellent service while working to retain and grow our existing book of business. This role is ideal for someone who thrives in a fast\-paced environment, loves helping people, and is great at follow\-up, relationship building, and overcoming objections. **Key Responsibilities** * Proactively contact existing clients regarding policy renewals, lapses, and cancellations * Resolve customer concerns with professionalism and empathy * Review insurance coverages with clients and identify cross\-sell opportunities * Follow up with clients to secure payments and ensure policy continuity * Work closely with the sales and service team to drive agency retention goals * Document client interactions and maintain accurate records in the agency CRM * Support other customer service functions as needed, including endorsements and billing inquiries **Requirements** * Licensed in Property \& Casualty (or willing to obtain within 30 days of hire) * Strong communication and problem\-solving skills * Excellent organizational and follow\-up abilities * Positive attitude and a strong sense of urgency * Comfortable with technology and phone\-based communication * Previous insurance or customer service experience preferred but not required **Compensation \& Benefits** * Base Salary \+ Performance Bonuses * Paid Training and Licensing (if applicable) * Career Growth Opportunities * Paid Time Off \& Holidays * Supportive and positive team environment * Leadership and professional development training Job Type: Full\-time Pay: $40,852\.91 \- $49,199\.20 per year Benefits: * Flexible schedule * On\-the\-job training * Paid time off Shift: * 10 hour shift Work Location: In person