Front Desk Agent

**Job Overview:** We are seeking a dedicated Front Desk Agent to be the face of our hotel, ensuring a seamless and welcoming experience for our guests. You will handle reservations, guest inquiries, and ensure smooth check\-ins/check\-outs. Prior experience is a plus, but a positive attitude and customer service skills are key. **Key Responsibilities:** * Greet and check in guests, ensuring a smooth arrival experience * Manage online and phone reservations * Handle guest payments and verify credit card information * Provide guests with hotel information, including room availability, amenities, and local attractions * Address guest concerns professionally and efficiently * Coordinate with housekeeping to ensure rooms meet guest expectations * Upsell hotel services and amenities when applicable * Maintain accurate records of bookings and transactions **Skills \& Qualifications:** * Excellent communication and customer service skills * Ability to multitask and stay organized in a fast\-paced environment * Experience with hotel management software is a plus (training provided) * High school diploma or equivalent preferred **Employee Benefits:** * Paid vacations * Hotel employee discounts * Additional incentives and rewards for outstanding performance * Opportunities for growth and training * Supportive team environment **Work Schedule:** * Full\-time or part\-time * Shifts: Day, night, weekends, and holidays as required **Education:** * High school diploma or equivalent (preferred) **Work Location:** On\-site, Kenner, LA. Job Types: Full\-time, Part\-time Pay: $10\.00 \- $13\.00 per hour Schedule: * 8 hour shift * Evening shift * Morning shift * Night shift * On call * Weekends as needed Work Location: In person