Bilingual Spanish On-Site Call Center Agents

**About the Role:** We are seeking dedicated and customer\-focused **Bilingual Healthcare Customer Service Representatives (English/Spanish)** to join our growing team. In this role, you will conduct outbound calls to verify insurance status and promote healthcare services, ensuring a professional and helpful experience for every customer. **Key Responsibilities:** * Make outbound calls to verify active insurance coverage * Persuade customers to utilize healthcare services using a provided script ("cheat sheet") * Accurately pronounce and understand medical terminology * Communicate clearly and professionally with clients * Maintain accurate records and documentation * Meet performance metrics and adhere to call quality standards **Qualifications:** **Must have:** * Strong customer service background (does not have to be call center\-specific) * Good English communication skills * Basic computer skills and the ability to navigate systems while on calls * Willingness and ability to work a flexible schedule between stated hours **Preferred but not required:** * Bilingual in English and Spanish * Familiarity with healthcare or medical terminology **Why Join Us?** * Competitive base pay of **$14–$15 per hour** * Bonus opportunities (account\-dependent; discussed during orientation) * Weekday schedule — no weekends required * Supportive and collaborative team culture * Chance to work in a meaningful, healthcare\-focused role **Benefits** * Health insurance * Dental insurance * Paid time off **Schedule** * Day shift * Monday to Friday **Additional Information** **Work Location:** On\-site in **Biloxi, MS 39532** **Ability to Commute/Relocate:** Preferred candidates can reliably commute to or are willing to relocate before starting work. **Job Type:** Full\-time Job Type: Full\-time Pay: From $14\.00 per hour Benefits: * Dental insurance * Health insurance * Paid time off Schedule: * Day shift * Monday to Friday People with a criminal record are encouraged to apply Ability to Commute: * Biloxi, MS 39532 (Preferred) Ability to Relocate: * Biloxi, MS 39532: Relocate before starting work (Preferred) Work Location: In person